Frequently Asked Questions

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We recognize your pets are valuable members of your family and we treat them as such.  Please let us know about any of their special needs and we will accommodate and keep them happy, safe, and comfortable!  We are very used to their special needs as well as their impact on your environment.

We do not.  In a home residence we find that many clients enjoy the opportunity to go shopping or to a lunch with friends while we work but it's certainly your call whether or not you remain.  If you're remote working we ensure our teams will be zero nuisance or bother to you whatsoever.  In office environments our teams are very adept at working silently, professionally, and discreetly letting day-to-day business continue on uninterrupted.

Unlike some service firms we operate 7 days a week and accommodate very unusual hours as well -- everyone's unique schedule is exactly that and we work around your requirements.  It is possible for us to complete work on many major holidays also though there might be slight cost adjustments for that on a case-by-case basis

Both.  We deploy our staff individually or as part of highly disciplined, regimented groups depending on the nature of and the complexity of the work at hand.  The rates charged are not based on the number of folks required to perform the job perfectly and completely but rather are based on the particulars of the job needs themselves [e.g. # of rooms, square footage, etc.]

We carry every necessary category of insurance to protect not only our own business but your valuable property and the contents within it.  In addition to being insured, all of our employees are bonded and have been subjected to rigorous background checks to ensure the highest levels of their personal integrity.

Hah!  Yes-- far, far too many to list here.  Among many - we have staff members with particular skills and training in a wide array of niche areas.  For example: the care & treatment of fine art and statuary; the cleaning and maintenance of solar panels/arrays and other green energy systems, USGBC certifications in maintaining BD&C properties, the special care of mid-century-modern artifacts and building materials, etc.  Please send an enquiry if you have any of these specialized concerns.

We do.  All of our employees are not only required to have the most updated CoVID vaccinations and booster shots they are not allowed to work at all if they are in any way feeling ill or displaying any symptoms of illness.  They have all been trained in mitigation strategies to counter CoVID and a variety of other communicable diseases and they integrate those practices as they are disinfecting and sanitizing your environment.

We do.  It is common practice that we customize a discounted price package for each client based on the frequency/volume and length of time commitment to any service arrangement.  One of our client specialists will be happy to have a detailed conversation with you about what this entails.

We have a large staff which represents skill-sets in many diverse areas of the cleaning profession.  Still, for very complex jobs [generally in the areas of convention center work, construction-site cleaning, etc. we partner with a few firms that are long-time vetted and trusted partners to accomplish the work completely and efficiently.  This does not complicate the process for you, our client.  Our internal management team coordinates the 'behind the scenes' logistical details of these partnerships--resulting in an absolutely stress-free and seamless experience for you.

 As much as we wish we could guarantee this, it doesn’t always work out that way. Our service center managers do what they can to ensure you have a crew member that you feel comfortable with or will be the best match for your home. Ideally, we like to have 2-3 crew members familiar with your home should a particular crew member not be available for your scheduled cleaning for any reason. 

 No. We bring everything necessary to complete a typical home cleaning, including a professional-grade vacuum and mops for your floors. If you'd like us to use a specific product on certain surfaces, you may request it and let us know where the product will be so our cleaners can find it. 

 Zelle, Venmo, Cash App. Unfortunately, we no longer accept cash or check. 

You can do so either over the phone, text or through email. We’d appreciate as much notice as possible, but we understand that life happens, do your best to let us know with 24-48 hours. 

Our estimates typically allow for plenty of time to complete a cleaning. That said, there are times that more time is necessary, one of our team members will partner with you to either extend the time or alternatively, we can always simply schedule a follow up cleaning.  

Of course! If you'd like us to clean something a certain way, or focus on a specific part of the home, or anything else, just let us know!